Not Another Legacy Tool
Not Another Legacy Tool
Not Another Legacy Tool
Century HVAC wasn't looking for another legacy tool. Most solutions in distribution only solve one piece of the puzzle. When they found Distro, three things stood out. First, the interface, an agentic AI that lets their team ask questions in plain English and get real answers from their own data, "a significantly more intuitive way to manage and surface information." Second, the Distro team itself. From the first interaction, the responsiveness was different and the team behind the product showed up like partners from day one. And third, Distro wasn't a point solution — it was a complete platform built specifically for distribution, from knowledge retrieval and quoting to takeoffs, customer service support, and accounts payable automation. They saw a partner that could power their entire sales motion as they continue to grow.
Century HVAC wasn't looking for another legacy tool. Most solutions in distribution only solve one piece of the puzzle. When they found Distro, three things stood out. First, the interface, an agentic AI that lets their team ask questions in plain English and get real answers from their own data, "a significantly more intuitive way to manage and surface information." Second, the Distro team itself. From the first interaction, the responsiveness was different and the team behind the product showed up like partners from day one. And third, Distro wasn't a point solution — it was a complete platform built specifically for distribution, from knowledge retrieval and quoting to takeoffs, customer service support, and accounts payable automation. They saw a partner that could power their entire sales motion as they continue to grow.
Five Words That Changed the Culture
Five Words That Changed the Culture
Five Words That Changed the Culture
They started with RepBot, Distro's AI-powered knowledge engine. Distro's white-glove team ingested over 1,100 documents plus seamlessly integrated with their full ERP system, making everything searchable through one conversational interface. What used to take up to 10 minutes now comes back in minutes, up to 80% faster, with every answer pulled from Century HVAC’s own approved materials.
Adoption came naturally. Even the most tenured managers, whose leadership expected the most resistance from, became RepBot's loudest champions. They reinforced its value with their teams until five words became part of Century HVAC's daily vocabulary:
They started with RepBot, Distro's AI-powered knowledge engine. Distro's white-glove team ingested over 1,100 documents plus seamlessly integrated with their full ERP system, making everything searchable through one conversational interface. What used to take up to 10 minutes now comes back in minutes, up to 80% faster, with every answer pulled from Century HVAC’s own approved materials.
Adoption came naturally. Even the most tenured managers, whose leadership expected the most resistance from, became RepBot's loudest champions. They reinforced its value with their teams until five words became part of Century HVAC's daily vocabulary:
"Did you ask Distro first?"
"Did you ask Distro first?"
The expertise that used to live in a few key people's heads or scattered across files now lived inside Distro, protected from turnover and available to every employee on day one. New hires ramped faster. Customer-facing teams gave more accurate answers. Year-to-date: over 1,300 conversations and counting, with adoption spreading across every level of the organization.
Then came the next question: what else can Distro do?
The expertise that used to live in a few key people's heads or scattered across files now lived inside Distro, protected from turnover and available to every employee on day one. New hires ramped faster. Customer-facing teams gave more accurate answers. Year-to-date: over 1,300 conversations and counting, with adoption spreading across every level of the organization.
Then came the next question: what else can Distro do?
30 Minutes Down To Five
30 Minutes Down To Five
30 Minutes Down To Five
Century HVAC expanded into AutoBid next, Distro's quoting automation engine. It takes whatever comes in, customer emails, Excel files, even handwritten documents, and turns it into a structured quote. RFQs that used to take upwards of 30 minutes now take as little as five, up to 83% faster. Distro matches line items correctly 90% of the time on the first pass. As their team puts it, "that time savings helps us assist more customers and complete additional tasks without sacrificing accuracy."
Century HVAC expanded into AutoBid next, Distro's quoting automation engine. It takes whatever comes in, customer emails, Excel files, even handwritten documents, and turns it into a structured quote. RFQs that used to take upwards of 30 minutes now take as little as five, up to 83% faster. Distro matches line items correctly 90% of the time on the first pass. As their team puts it, "that time savings helps us assist more customers and complete additional tasks without sacrificing accuracy."
And what makes it even more powerful: it's that RepBot lives inside the quoting workflow. Every line item is informed by Century HVAC’s full product knowledge base, automatically, in context, as the rep builds the quote. No other platform in distribution connects knowledge and quoting this way.
And what makes it even more powerful: it's that RepBot lives inside the quoting workflow. Every line item is informed by Century HVAC’s full product knowledge base, automatically, in context, as the rep builds the quote. No other platform in distribution connects knowledge and quoting this way.
The Team Behind the Tech
The Team Behind the Tech
The Team Behind the Tech
Century HVAC’s team never waits long for help, with response time under 7 minutes, and never feels like they're on their own. From the first day of onboarding through daily usage, Distro shows up like an extension of Century HVAC’s own operation, making sure every team member gets the most out of the platform. When Century's use of AutoBid sparked a new idea for ERP-to-template workflows, Distro built it and shipped it. As Century HVAC describes it, "with consistent engagement, Distro becomes increasingly accurate and valuable. It evolves into your organization's true knowledge-base assistant."
Because the organization had recently begun working with another quoting solution, transitioning to Distro required a fast, low-friction rollout. The priority was clear: minimize disruption while delivering immediate value to sales teams. Distro went live in under two weeks, with immediate adoption across teams.
The implementation delivered:
Rollout to all ~300 branches, 1,500+ users
Seamless Eclipse ERP integration, including real-time data synchronization, automated customer matching, and direct quote-to-sales-order submission
Advanced document processing supporting Excel files, PDFs, handwritten notes, and image-based attachments, with significantly improved line-item extraction accuracy
Continuous white-glove support, with sub-10-minute response times during business hours, proactive issue resolution, ongoing system improvements driven by real-world usage, and dedicated outreach to support training and adoption
Just Getting Started
Just Getting Started
Just Getting Started
Century HVAC started with a need to access sales intelligence instantly and accurately, and expanded into quote automation. Their journey with Distro is just getting started, as leadership is "looking forward to exploring takeoffs and commercial quoting, which would help us expand our market further." This is a team that isn't slowing down.
When asked what they'd tell a fellow distributor:
Century HVAC started with a need to access sales intelligence instantly and accurately, and expanded into quote automation. Their journey with Distro is just getting started, as leadership is "looking forward to exploring takeoffs and commercial quoting, which would help us expand our market further." This is a team that isn't slowing down.
When asked what they'd tell a fellow distributor:
Century HVAC started with a need to access sales intelligence instantly and accurately, and expanded into quote automation. Their journey with Distro is just getting started, as leadership is "looking forward to exploring takeoffs and commercial quoting, which would help us expand our market further." This is a team that isn't slowing down.
When asked what they'd tell a fellow distributor:
"Since implementing Distro, our ability to quickly find reliable information has improved dramatically. Strong team adoption leads to rapid improvements in match accuracy and efficiency."
"Since implementing Distro, our ability to quickly find reliable information has improved dramatically. Strong team adoption leads to rapid improvements in match accuracy and efficiency."
And it all comes back to five words: “Did you ask Distro first?”
"Since implementing Distro, our ability to quickly find reliable information has improved dramatically. Strong team adoption leads to rapid improvements in match accuracy and efficiency."